At the beginning of May of 2017, ASQ had the WCQI in Charlotte, NC (never been to Charlotte before, thought it was a beautiful city).  

The conference has several keynote speakers addressing a wide range of topics. It also has over 100 presentations on these key focus areas:

  • Focus on the Customer
  • Quality Fundamentals
  • Quality as a Competitive Advantage
  • Operational Excellence.

This post is a summary of the sessions and keynote speakers which Scott Bensen attended.

Opening Keynote: Jeremy Gutsche.

This was a good talk.

Dr. Sebastian Wernicke.

Geoff Colvin

Celeste Headlee

Closing Keynote: Kelly McGonigal.

Leader Facilitating Change.

How To Fully Utilize the “5-Why” Tool.

Metrics in the Information Age.

Process Mapping and Process Architecture.

Sustaining Performance Improvement in the Government.