Sharpening the Saw Studying Continuous Improvement (CI) in 2019 Ever heard of Steve Covey? He’s the guy who wrote “The 7 Habits of Highly Effective People” – and the seventh point he makes in the book is about continuously Sharpening the Saw. It’s about taking stock in your skills and talents, and regularly renewing [...]
We live in an era in which we’re inundated with data. Is it helping us as leaders to make better decisions? Ironically, when people don’t like the data, they can fudge the numbers, sweep them under the carpet or look for different numbers. All too often the conclusions presented are agenda driven rather [...]
I recently attended a great workshop on Design of Experiments (DOE). Now DOE has been around for a long time, and my ‘aha’ moment about the value of DOE for process improvement and understanding goes back to the early days of my career. But the workshop was a wake-up call as I realized [...]
Just returned from a ASQ’s annual World Conference for Quality and Improvement (WCQI) in Fort Worth, Texas. The 3-day event included interesting keynote speakers and some very helpful breakout sessions. In one of those sessions I presented ‘Design Business Systems to Support Sustainable CI’, a deeper dive into a topic I introduced [...]
At the beginning of May of 2017, ASQ had the WCQI in Charlotte, NC (never been to Charlotte before, thought it was a beautiful city). The conference has several keynote speakers addressing a wide range of topics. It also has over 100 presentations on these key focus areas: Focus on the Customer Quality [...]
What about the world of Improvement? More over, what about continuous improvements? Let's look at the meaning of those two words. Continuous; on-going. Improvement; current status is better than the past. Not very difficult to interpret. Thus, it should not be hard to show continuous improvement.