About Scott Bensen

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So far Scott Bensen has created 8 blog entries.

Well-Define Process

What is a well-defined process? Sometimes we get the question: What does working with us look like? That will vary depending on the business, the problem or opportunity they have, and the size of the organization; however one of the very first discussions we have is: What process is at the heart [...]

By |2020-03-02T10:12:47-06:00March 2nd, 2020|FYI|0 Comments

2019 Year In Review

Sharpening the Saw  Studying Continuous Improvement (CI) in 2019 Ever heard of Steve Covey? He’s the guy who wrote “The 7 Habits of Highly Effective People” – and the seventh point he makes in the book is about continuously Sharpening the Saw. It’s about taking stock in your skills and talents, and regularly renewing [...]

By |2020-02-04T08:18:50-06:00February 2nd, 2020|Culture Of Continual Learning|0 Comments

ASQ World Conference on Quality and Improvement 2019

Just returned from a ASQ’s annual World Conference for Quality and Improvement (WCQI) in Fort Worth, Texas.  The 3-day event included interesting keynote speakers and some very helpful breakout sessions.  In one of those sessions I presented ‘Design Business Systems to Support Sustainable CI’, a deeper dive into a topic I introduced [...]

By |2019-05-30T19:33:24-05:00May 30th, 2019|Culture Of Continual Learning|0 Comments

What is Quality? What is Value?

What is Quality? What is Value? There are many, many factors any organization needs to work on for their operation to be successful. Culture, leadership and their customer experience are just a few critical topics. Inside customer experience is the concept of “quality”. The word is often used in conversations [...]

By |2020-03-25T15:41:27-05:00March 25th, 2019|FYI|0 Comments

The 5 Why’s aren’t so simple.

The 5-Why's tool is effective WHEN USED CORRECTLY! In ThinkReliability's April 24 newsletter they had an article which looked at the top 5 criticisms of the 5-Why approach. They are: Tendency for investigators to stop at symptoms rather than going onto lower level causes Inability to go beyond the investigator's current knowledge - cannot [...]

By |2018-04-25T07:23:27-05:00April 25th, 2018|FYI|0 Comments

Lab Process Improvements in Food Service Industry

Manufacturer of Food Service Equipment Improves Laboratory Process. To improve efficiency at a major manufacturer of food service equipment, a SIPOC model was used to define a complex laboratory process. At the company, recent management changes necessitated the need for change within the organization, which included a strategic goal of doubling sales [...]

By |2019-05-30T18:33:45-05:00April 24th, 2018|Case Study|0 Comments